FAQ

FAQ


1. MilanInFlat offers apartments for rent with all-inclusive packages. What exactly does that mean?

MilanInFlat offers its guests a chance to stay in privately owned Milan apartments with the service equivalent to a hotel at competitive rates. Prices therefore include: 24/7 WIFI internet access, utilities (electricity, gas, and water), heating, air conditioning and the assistance of MilanInFlat’s staff for any need that you may have during your stay.

2. What’s the difference between a hotel and the apartments offered by MilanInFlat?

Our apartments provide you with the same level of service, comfort and convenience as a hotel but the privacy that can only be offered through a privately owned flat. They are the ideal solution for travelers who will be working or staying in Milan and want to feel at home and be able to comfortably work and have guests over at their own place. In addition, cooking and eating at home is possible with the fully equipped kitchenettes that you will find in our apartments.

If you need a short term apartment to rent in the heart of Milan, MilanInFlat has the ideal solution for you: furnished apartments with the service, comfort and convenience of a hotel and the privacy of a privately owned flat. In our Milan apartments you will feel at home and you will be able to work and have guests at your own place.

3. To what extent are MilanInFlat’s apartments furnished and equipped?

Our Milan apartments are fully furnished and equipped. In the bathroom you will find a complete set of towels along with a hair dryer, hand soap and toilet paper. In the bedroom you will find a full set of linens and pillows, and the kitchenette comes fully equipped with pots, pans, utensils, dishware and basic cleaning supplies (sponges, dish soap and dishwasher detergent) so you can cook at your convenience. As for appliances, all of our kitchenettes come equipped with a stove and fridge, most have microwave ovens and dishwashers, and a few have ovens (please visit the individual apartment pages for specific details). All of our apartments come equipped with washing machines, irons and ironing boards, vacuum cleaners, and basic cleaning supplies and a few apartments also have tumble dryers (once again, please visit the individual apartment pages for specific details).

4. What does the rental price include?

The rental price of our Milan apartments is all-inclusive to ensure the maximum comfort of our guests. This means that 24/7 high-speed WIFI internet access, utilities (electricity, gas and water), heating, air conditioning and the assistance of MilanInFlat’s staff are all included in the price. MilanInFlat will charge a fee of € 20 + VAT for each relative request not justified by a problem in the apartment. If our guest prefers, we can also provide weekly cleaning service with change of sheets and towels for an additional fee.

5. Is the internet connection included in the rental price?

Yes, the rental price includes 24/7 high-speed WIFI internet access.

6. Is the apartment cleaning upon check out included?

Yes, the apartment cleaning upon check out is included in the price of the lease for a total of 4 hours; any additional cost for cleaning the apartment will be deducted from the security deposit for an amount of € 20 + VAT for each hour in excess.

7. How do I book an apartment?

If the apartment you requested is available, MilanInFlat will send over a Reservation Form with all the rental details and conditions (apartment name, rental period, price quotation, directions on how to pay the deposit and the full rental amount)

8. When is the reservation considered confirmed?

To confirm a reservation you should:

  • Submit the required information in the Reservation Form
  • Pay the deposit through a bank transfer (bank details are sent with the Reservation Form), by credit card (email us your credit card information), or in cash at our office located at Viale Tunisia 6 in Milan.

9. How can I pay the deposit to reserve an apartment?

You can pay the deposit through a bank transfer (bank details sent with the Reservation Form), by credit card (email us your credit card information), or in cash at our office located at Viale Tunisia 6 in Milan.

10.What is a deposit?

A deposit is an amount of money you are required to pay to confirm your intention to rent one of our apartments. This amount also serves as a security deposit in case of damage to the apartment caused by guests during their stay. The deposit will be refunded within a week of the guest’s departure.

11.When is the deposit refunded?

If guests do not cause any damage during their stay and/or no extra cleaning upon check out beyond 4 hours is needed, the full deposit will be refunded within a week of the guest’s departure.

12.What happens if I cause any damage to the apartment during my stay?

If guests cause any damage, MilanInFlat withholds the amount needed to fix the damage. The amount exceeding the damage will be refunded.

13.Is it possible to cancel the reservation?

Yes, if the cancellation is up to 15 days before the arrival date, MilanInFlat will refund the full deposit. If the cancellation is less than 15 days prior to the arrival date, the deposit will not be refunded.

14.Can I view the apartment before making my reservation?

The apartment can be viewed before paying the deposit: the date/time of the visit must be agreed upon with the current guest living in the apartment. MilanInFlat values the privacy of their guests and tries to minimize any inconvenience to them by scheduling visits during the weekly cleaning service.

15.What happens if the apartment I booked is not available when I arrive?

Guests will be offered a similar or superior apartment. Alternatively, MilanInFlat will accommodate guests in a 3 star hotel until the apartment is available.

16. When can I check-in?

The apartment will be available at 3:00PM in the afternoon. If guests need to arrive before 3:00PM, they can leave their luggage in MilanInFlat’s office while waiting for the apartment to be cleaned and prepared. The check-in time has to be pre-arranged and is by appointment only. For each hour of delay of your scheduled arrival, MilanInFlat will charge a fee of € 20 + VAT, with a grace period of 30 minutes.

17. Who should I ask for when I arrive at the apartment to check-in?

The MilanInFlat’s staff will wait for you and welcome you upon your arrival at the apartment. You just have to follow the directions you will find in the reservation form.

18. When will I have to sign the rental agreement?

The rental agreement will be signed when guests arrive in the apartment. At the same time guests must pay the full amount agreed upon for the rental.

19.What kind of contract will be signed?

The majority of our apartments are directly owned by MilanInFlat. In this case, our guests will enter into a contract of sale of a housing unit. Some of our apartments are privately owned and in this case there is an agreement for the purpose of a tourism lease as stated in Article 1, Paragraph 2, Letter C of Law December 9, 1998, n. 431.

20. Does the rental rate include the city tax of Milan?

The € 2 per day city tax is not included in the stated rental rate and will be an additional charge. It is only due though for the first 14 days of your stay.

21. After paying the rental fee, will I receive a receipt or invoice?

Yes, the guests who are staying in one of the apartments directly owned by MilanInFlat will receive an invoice that includes the 10% VAT. For the guests staying in one of our privately owned apartments, they will receive a receipt of payment that acknowledges no VAT was paid.

22. Can I extend my stay in the apartment?

If the apartment is available, your stay can be extended using the same rental conditions/terms. If the apartment is not available, MilanInFlat will propose to you another solution according to your needs, if possible.

23.When can I check-out?

Guests must check-out of the apartment at 10:00AM. The keys must be left on the table in the living room.